Print Quality & Care Policy

Last Updated: March 5, 2026

This Print Quality & Garment Care Policy explains how to properly care for printed apparel and outlines what customers can expect regarding print quality from RBS Customs, LLC.

By purchasing printed products from RBS Customs, you acknowledge and agree to the guidelines outlined below.

Print Quality Expectations

At RBS Customs, we use professional printing methods including Direct-to-Film (DTF), embroidery, vinyl printing, and other apparel decoration techniques.

While we strive for consistent, high-quality results, the following may occur as part of normal production:

  • Slight color variations between digital designs and printed garments

  • Minor placement variations (typically within 0.5–1 inch)

  • Slight texture differences depending on fabric type

  • Ink absorption differences across different garment materials

These variations are normal in the apparel printing industry and are not considered defects.

DTF Print Characteristics

DTF prints may have certain characteristics that are standard for this printing method, including:

  • Slight texture on the surface of the print

  • Slight shine or matte finish depending on lighting

  • Minor edge outlines from the transfer process

These characteristics are normal and do not affect the durability of the print.

Proper Garment Care Instructions

To maintain the quality and longevity of your printed apparel, we recommend the following care instructions:

Washing

  • Turn garments inside out before washing

  • Wash in cold water

  • Use mild detergent

  • Wash with similar colors

Drying

  • Tumble dry on low heat
    or

  • Air dry for best longevity

Ironing

  • Do not iron directly on the printed design

  • If ironing is necessary, turn the garment inside out

Dry Cleaning

  • Do not dry clean printed garments

Improper Care

Damage caused by improper garment care is not considered a defect.

Examples include:

  • Cracking caused by high heat drying

  • Peeling caused by improper washing

  • Fading caused by bleach or harsh detergents

  • Damage from ironing directly on prints

RBS Customs, LLC is not responsible for print damage caused by improper washing or care.

Print Durability

When properly cared for, printed garments should maintain their appearance through many washes.

However, all decorated apparel will experience normal wear over time depending on:

  • Frequency of washing

  • Washing conditions

  • Fabric type

  • User handling

Defective Prints

If you believe your order has a manufacturing defect, please contact us within 5 days of delivery.

To review the issue, we may request:

  • Photos of the product

  • Order number

  • Description of the problem

If the issue is determined to be a production defect caused by RBS Customs, we will work with you to resolve the issue.

Contact Information

If you have questions about garment care or print quality, please contact us:

RBS Customs, LLC
3595 Hiram Douglasville Hwy STE 217
Hiram, GA 30141
United States
Phone: 770-783-1826
Email: info@rbscustoms.com
Website: rbscustoms.com