Refund policy
Last Updated: March 5, 2026
Welcome to RBS Customs, LLC. These Terms and Conditions ("Terms") govern your access to and use of our website rbscustoms.com (the "Site") and the services we provide (collectively, the "Services").
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.
Company Information
This website is operated by:
RBS Customs, LLC
1261 Merchants Dr STE 600
Dallas, GA 30132
United States
Phone: 770-783-1826
Email: info@rbscustoms.com
Website: rbscustoms.com
Use of Our Website
By using this Site, you agree to:
Use the website only for lawful purposes
Provide accurate and truthful information when placing orders
Not attempt to interfere with the security or operation of the website
Not use the website for fraudulent or harmful activity
We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion if misuse of the website is suspected.
Products and Services
RBS Customs provides custom printing services including but not limited to:
Custom apparel printing
Direct-to-Film (DTF) transfers
Embroidery
Vinyl printing
Business branding products
Promotional merchandise
Custom graphics and designs
All products are subject to availability.
We reserve the right to modify or discontinue any product or service without notice.
Custom Orders
Due to the custom nature of many products:
Customers are responsible for verifying designs, spelling, colors, and sizes before approval
Once a design is approved and production begins, changes may not be possible
RBS Customs is not responsible for errors that were approved in final artwork proofs.
Pricing
All prices listed on the website are subject to change without notice.
Prices may vary based on:
Quantity
Design complexity
Material costs
Production time
Shipping requirements
Quotes provided for custom work are valid for a limited time.
Payments
We accept major credit cards and other payment methods available at checkout.
Payment must be completed before production begins unless otherwise agreed in writing.
In certain cases, deposits may be required for large or custom orders.
Order Processing
Production times may vary depending on:
Order size
Design complexity
Product availability
Seasonal demand
Estimated production timelines are provided but are not guaranteed.
Shipping and Delivery
Once orders leave our facility, delivery times are determined by the shipping carrier.
RBS Customs is not responsible for shipping delays caused by carriers, weather, or other circumstances beyond our control.
Customers are responsible for providing accurate shipping addresses.
We are not responsible for lost or delayed packages due to incorrect address information.
Returns and Refunds
Because many of our products are custom-made, we generally do not accept returns or exchanges unless:
The product is defective
The product was produced incorrectly
The wrong item was sent
If there is an issue with your order, please contact us within 5 days of delivery.
Intellectual Property
All content on this website including:
Logos
Graphics
Images
Product designs
Text
Branding
is the property of RBS Customs, LLC and may not be copied, reproduced, or used without written permission.
Customers must ensure they have legal rights to any artwork or logos submitted for printing.
RBS Customs is not liable for copyright or trademark violations related to customer-submitted artwork.
Limitation of Liability
To the fullest extent permitted by law, RBS Customs, LLC shall not be liable for any indirect, incidental, or consequential damages arising from:
Use of our website
Purchase of our products
Delays in production or shipping
Our total liability shall not exceed the amount paid for the product in question.
Indemnification
You agree to indemnify and hold harmless RBS Customs, LLC and its employees, partners, and affiliates from any claims or damages arising from:
Your use of the website
Your violation of these Terms
Any content or artwork you submit
Changes to These Terms
We may update these Terms at any time. Updates will be posted on this page with the revised Last Updated date.
Continued use of our website after updates constitutes acceptance of the revised Terms.
Governing Law
These Terms and any disputes related to them shall be governed by the laws of the State of Georgia, United States.
Contact Information
If you have any questions about these Terms and Conditions, please contact us:
RBS Customs, LLC
1261 Merchants Dr STE 600
Dallas, GA 30132
United States
Phone: 770-783-1826
Email: info@rbscustoms.com
Website: rbscustoms.com