Last Updated: September 20, 2026

Shipping & Production Policy

This policy explains how orders are processed, produced and shipped by RBS Customs, LLC.

Processing & Production Time

Most custom orders require approximately 3–5 business days for processing and production after full payment and any required artwork approval.

Embroidery orders typically require 3–7 business days. Complex designs, digitizing, large quantities, specialty items or product availability may require additional time. We will communicate any longer estimated production timeline and notify you if that estimate changes.

A different production timeline stated on your product page or confirmed in your quote will apply to that order.

Our processing and production days are Monday through Friday, excluding holidays. We do not process or produce orders on weekends. Orders placed on weekends or holidays begin processing on the next business day, provided payment and artwork requirements are complete.

These estimates cover processing and production together. Shipping time is additional.

Shipping Rates

Standard domestic shipping is $8.99 per order for products covered by our general shipping profile.

Free standard shipping is available on qualifying orders of $99.99 or more.

Products with separate shipping arrangements may have different rates. Available shipping options and your final shipping charge are displayed at checkout or confirmed in your quote before payment.

Shipping & Delivery Time

Standard shipping is estimated at 3–5 business days after the carrier receives your package.

For most custom orders, please allow approximately 6–10 business days total for production and delivery after full payment and artwork approval. Embroidery and orders with longer production timelines will require additional time.

Delivery dates are estimates, not guarantees. Weather, holidays and carrier delays may affect delivery.

Rush Orders & Requested Deadlines

If you need your order by a specific date, please contact us before placing your order so we can confirm availability.

Rush production is subject to approval and may involve an additional charge. Entering a requested date in your order notes does not confirm that deadline.

Expedited shipping, when available, does not shorten production time. Rush production does not automatically include expedited shipping.

Tracking Information

Tracking information will be sent to the email address provided with your order when shipment is arranged.

A tracking number or “label created” status does not necessarily mean the carrier has received your package. Please allow time for the carrier’s first scan and tracking updates.

Shipping Address Corrections

Please review your shipping address carefully before submitting your order.

If you notice an error, contact us immediately with your order number and the corrected address. Changes may not be possible once your package has shipped.

If a package is returned because of an incorrect or incomplete address, we will contact you to arrange the next steps. Additional shipping charges may apply and will be confirmed before reshipping.

Delayed, Missing or Damaged Packages

If your package is delayed, missing or arrives damaged, please contact us with your order number and a description of the issue.

For damaged deliveries, please keep the packaging and include photographs of the package and affected items. We will help investigate the issue and coordinate with the carrier as appropriate.

Free Local Pickup

Local pickup is free when selected at checkout or arranged with us.

RBS Customs, LLC
1261 Merchants Dr STE 600
Dallas, GA 30132

Please wait until you receive a ready-for-pickup notification before visiting. An order confirmation or payment receipt does not mean your order is ready.

Bring your order number or pickup confirmation and confirm your pickup time before arriving.

International Shipping

International shipping is available only when offered at checkout or arranged with us before payment. Please contact us to discuss availability if your destination is not listed.

For approved international shipments, delivery times vary by destination and customs processing. Any duties, import taxes or other destination charges not collected at checkout are the customer’s responsibility.

Contact Us

For questions about production, shipping or pickup, please contact:

RBS Customs, LLC
1261 Merchants Dr STE 600
Dallas, GA 30132
United States

Phone: 770-783-1826
Email: orders@rbscustoms.com
Website: www.rbscustoms.com